
Help & FAQ
Everything You Need to Know
Answers to the questions we’re asked most often about our products, ordering, customisation and worldwide delivery.
Are your products IFRA-compliant?
Yes. Every fragrance we produce is formulated to IFRA standards, so your team can use our textile sprays, sachets and diffuser oils with complete confidence.
Do you ship worldwide?
We do. Riva Supply is a wholesale supplier serving clients internationally, with consolidated freight to keep per-unit delivery costs low wherever your properties are located.
What is the minimum order?
Wholesale minimums vary by product and destination. Our trade team will confirm the right starting quantity for you when they prepare your quote — samples are available first so you can buy with confidence.
Can I order samples before committing?
Absolutely. Samples are available across our full range and all 150+ scents. Shortlist the fragrances you’re interested in and we’ll assemble a sample set tailored to your brief.
How many scents do you offer?
We hold a library of over 150 ready-made scents, and we also create fully bespoke fragrances developed exclusively for your brand.
Can I have the same scent across different products?
Yes — scent customisation runs across our entire range, so a single signature fragrance can be carried through your textile spray, wardrobe sachets and diffuser oils.
Are your diffuser oils water-based?
No. Our diffuser oils are high-concentration, oil-based blends made specifically for HVAC, cold-air and reed diffusers — never diluted or water-based — for a purer, more consistent scent throw.
Do you offer private or white-label supply?
Yes. You can order under your own branding across the full range, which is ideal for cleaning companies and distributors building their own product line.
How do volume discounts work?
Discounts are tiered by order value and apply across your whole basket, so mixing products helps you reach the next discount tier faster. Recurring orders can unlock additional loyalty pricing.
How do I get a quote?
Head to our contact page and tell us your products, volumes and destination. Our trade team will build tailored wholesale pricing around your requirements.